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HEVEA STAR BALL (BLUE)
Regular price $34.95/
Shipping calculated at checkout.
Tactile HEVEA, Natural Rubber Star Ball, Soft, Squeezable & Fun, Plastic-Free
The Hevea Star ball is a natural toy, suitable for both babies and children.
The malleable rubber is soft and bounce-able and makes the ball an ideal toy for babies during their early development stages and also during the following years.
- Made from natural rubber
- Freefrom BPA, plastics, PVC, petroleum and Phthalates
- The natural rubber is soft, flexible and easy to grasp
- It is soft, gentle and squeezable
- Easy for tiny hands to grasp
- Star patterns surface
- Stimulates tactile development
- No Colouring– just the natural colour of rubber
- Size: diameter 10.5 cm
- Made in Malaysia
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
CAM CAM COPENHAGEN - LEAVES RATTLE (MUSTARD)
Regular price $38.00/
Shipping calculated at checkout.
Beautiful rattle shaped as 3 small leaves.
The handmade rattle has beautifully made embroidery, unique for each leaf. The wooden ring is smooth and easy for the baby to hold.
Two of the leaves have fun crinkle paper inside, and the third has a small jingle bell inside to keep your baby curious and activated.
The rattle comes in a small box, which makes it a nice gift.
Quality: Outer fabric: 100% Organic Cotton. Filling: 100% Oeko-tex Standard Polyester. Ring: 100% Maple wood. CE-certified - OCS Made with 19% Organically Grown Material
Category: OCS Certified - ETKO 4401
Washing instructions: Hand wash with cold water. Do not tumble dry. Use mild detergent.
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
SKIP HOP - EXPLORE & MORE MIX & MATCH BOOK
Regular price $39.95 Sale price $27.99 Save $11.96/
Shipping calculated at checkout.
This soft activity book allows baby to mix & match animal characters for endless play. With an easy-to-grab handle that doubles as a rattle, it features multiple developmental activities. For other discoveries, be sure to check out our complete line of Explore & More baby toys.
Features:
- Ages 0+
- Turn the pages to mix & match characters
- Pages crinkle, squeak and include a baby mirror
- Easy-to-grab rattle handle
- Cloud-shaped teether toy
- PVC-free & Phthalate-free
- Size (cm): 19l x 3w x 15h
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
SKIP HOP - MIX & MATCH FLIPPERS (MONKEY & DOG)
Regular price $24.99 Sale price $21.90 Save $3.09/
Shipping calculated at checkout.
Switch it up at tub time with our cute mix & match mermaid bath toys set. Designed to twist apart, the mermaid tails are interchangeable for extra fun! Each two-piece bath toy is also easy to clean and floats in water. Soak up the fun with our full line of ZOO baby and toddler bath toys.
Features:
- Set includes one Monkey & one Dog bath toy
- Interchangeable mermaid tails, just twist & switch!
- Twists apart for easy cleaning
- Easy for little hands to hold
- Floats in water
- Signature Skip Hop ZOO animals
- Available in Monkey/Dog set / Unicorn/Fox set
- Coordinates with our ZOO Bath Toys Collection
- Age: 9 months +
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
SKIP HOP - MIX & MATCH FLIPPERS (UNICORN & FOX)
Regular price $24.99 Sale price $21.90 Save $3.09/
Shipping calculated at checkout.
Switch it up at tub time with our cute mix & match mermaid bath toys set. Designed to twist apart, the mermaid tails are interchangeable for extra fun! Each two-piece bath toy is also easy to clean and floats in water. Soak up the fun with our full line of ZOO baby and toddler bath toys.
Features:
- Set includes one Unicorn & one Fox bath toy
- Interchangeable mermaid tails, just twist & switch!
- Twists apart for easy cleaning
- Easy for little hands to hold
- Floats in water
- Signature Skip Hop ZOO animals
- Available in Monkey/Dog set / Unicorn/Fox set
- Coordinates with our ZOO Bath Toys Collection
- Age: 9 months +
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
Done by Deer - Cuddle Cute (Ozzo Powder)
Regular price $28.95/
Shipping calculated at checkout.
Cuddle up with Done by Deer Ozzo - the super soft and lovable hippo. Ozzo will light up any company and be your new best friend at playtime and bedtime!
Material: Fabric: 100% polyester. Filling: 100% polyester fibres with PP beads bag.
Care: Washable at 40°C, do not tumble-dry.
Size: 27 x 17 cm.
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
Done by Deer - Cuddle Cute (Elphee Blue)
Regular price $28.95/
Shipping calculated at checkout.
Cuddle up with Done by Deer Elphee - the super soft and very lovable elephant. Elphee is a true friend who will keep your dearest secrets safe and never leave your side. He will accompany you at playtime, on the go and at bedtime!
Material: Fabric: 100% polyester. Filling: 100% polyester fibres with PP beads bag.
Care: Washable at 40°C, do not tumble-dry.
Size: 21 x 18 cm
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
Done by Deer - Cozy Keeper (Croco)
Regular price $22.90/
Shipping calculated at checkout.
Done by Deer Croco keeps pacifiers close by and joins tiny sleepy heads when it's time to head off to dreamland. This adorable little comforting companion in soft blue will help soothe your baby to sleep.
Cozy keeper with a Velcro clip and an elastic loop is suitable for pacifiers with or without handles.
Material: Fabric: 100% Cotton. Filling: Polyester fibres.
Care: Washable at 40°C. Do not tumble-dry.
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
Done by Deer - To Go Friend Rattle (Raffi Blue)
Regular price $28.90/
Shipping calculated at checkout.
Done by Deer Raffi is your friend on the go! Hold him in your hand or let him hang close by, he loves it and do you know what? He loves to rattle too!
The handy toy link makes it easy to attach Raffi to just about everything! He’s perfect on the pram, stroller or on your favourite activity center.
Material: Fabric: 100% cotton. Filling: 100% polyester fibres.
Care: Wipe clean with soft damp cloth, do not immerse in water.
Size: 26 x 3 x 14 cm.
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
Done by Deer - To Go Friend Rattle (Raffi Powder)
Regular price $28.90/
Shipping calculated at checkout.
Done by Deer Raffi is your friend on the go! Hold her in your hand or let her hang close by, she loves it and do you know what? She loves to rattle too!
The handy toy link makes it easy to attach Raffi to just about everything! She’s perfect on the pram, stroller or on your favourite activity center.
Material: Fabric: 100% cotton. Filling: 100% polyester fibres.
Care: Wipe clean with soft damp cloth, do not immerse in water.
Size: 26 x 3 x 14 cm.
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
Done by Deer - To Go Friend Rattle (Nozo Blue)
Regular price $28.90/
Shipping calculated at checkout.
Done by Deer Nozo is your friend on the go! Hold him in your hand or let him hang close by, he loves it and do you know what? He loves to rattle too!
The handy toy link makes it easy to attach Ozzo to just about everything! He’s perfect on the pram, stroller or on your favourite activity center.
Material: Fabric: 100% cotton. Filling: 100% polyester fibres.
Care: Wipe clean with soft damp cloth, do not immerse in water.
Size: 26 x 3 x 14 cm.
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
Done by Deer - To Go Friend Rattle (Ozzo Powder)
Regular price $28.90/
Shipping calculated at checkout.
Done by Deer Ozzo is your friend on the go! Hold her in your hand or let her hang close by, she loves it and do you know what? She loves to rattle too!
The handy toy link makes it easy to attach Ozzo to just about everything! She’s perfect on the pram, stroller or on your favourite activity center.
Material: Fabric: 100% cotton. Filling: 100% polyester fibres.
Care: Wipe clean with soft damp cloth, do not immerse in water.
Size: 26 x 3 x 14 cm.
Shipping
Our shipping rates are listed below:
|
Orders below $100.00 - Standard |
$9.99 |
|
Orders above $100.00 - Standard |
Free |
|
Shipping for bulky items (including play mats) |
Calculated at check out |
|
Express Shipping |
Calculated at check out |
- All orders will be shipped from our base in Melbourne.
- We are currently shipping within Australia only and will endeavour to process, pack and ship your order as fast as we can.
- We ship to most postcodes within Australia. If we are unable to fulfil your order due to your postcode, you will receive an email for a refund or credit note.
- Your order will be delivered to the address in which you have provided, and goods will be delivered via third party courier services Sendle or Shippit. Sendle & Shippit will provide tracking information. We accept no responsibility for any act or omission of Sendle or Shippit or any services procured through Sendle or Shippit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Sendle or Shippit with any enquiries or complaints which arise with shipping.
- Once the order has been fulfilled, we will not be able to amend any shipping addresses.
- Bulky items may take at least 3 business days for delivery. Bulky items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. Someone will need to be present to accept package otherwise package will be sent to the nearest collection point.
- Free shipping is standard shipping using the right courier or postage services for your package. Additional fees (in addition to the bulky item charge) may apply to remote/rural areas and Western Australia. If additional charges are to occur, an email will be sent to notify the recipient of any additional charges. If the recipient does not accept or does not agree to paying the additional charges, a refund for your order will be provided.
- If items which are available in stock have been purchased alongside pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like to have in stock items to be sent first, please separate your orders.
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
- Items that are available will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone. Please note that there may be a delay in your order over busy periods such as Christmas.
- My Dear Baby is not responsible for any lost or stolen packages that have been successfully delivered to the shipping address provided by the customer.
If you have not received your package, please contact My Dear Baby within 10 business days of the order being fulfilled.
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.